FAQ

Product Care & Notes

Our products are free from preservatives and stabilizers. Because they’re made with pure, natural ingredients, exposure to heat may cause melting or slight leakage, this is completely normal and does not affect the product’s quality. If any separation occurs, simply stir gently and store in a cool, dry place.

Each Mi Eleménte product is handcrafted in small batches. Slight variations in color, texture, or packaging may occur due to seasonal changes and natural ingredient sourcing, a reflection of the authenticity in every creation.

Please reuse or recycle your glass bottles and jars.

Mi Eleménte products and statements have not been evaluated by the FDA. We are not medical professionals; please consult your healthcare provider for any medical concerns.

What is your shipping policy?

Standard shipping typically takes 5-7 business days, and expedited shipping options are available at checkout.

What is your return policy?

Because each Mi Eleménte product is handcrafted in small batches with natural ingredients, all purchases are final. We’re unable to accept returns, exchanges, or refunds.

If your order arrives damaged, incorrect, or is lost in transit, please contact us within 30 days of your order date so we can assist you. After 30 days, we’re unable to offer a refund or replacement.

We proudly list every ingredient on our website. Please review these details carefully and perform a patch test before use. Mi Eleménte cannot be held responsible for reactions or sensitivities.

As our products are free from preservatives and synthetic additives, please store them in a cool, dry place and avoid introducing water to maintain freshness.

We appreciate your understanding that each bottle is made by hand, infused with care, and created to honor nature’s purity.

How can I track my order?

Once your order ships, you'll receive a tracking number via email. You can use this number to track your package on our shipping carrier's website.

Do you offer international shipping?

We do not ship internationally just yet. 

How do I contact customer service?

You can reach our customer service team via email at Mielementellc@gmail.com